Our Business, Mission & Strategy
Our Business
Our business is helping companies achieve new performance results by solving theiir most urgent problems and achieving their most valuable goals.
Our Mission
Our mission is helping our clients build thriving organizations that provide high value products to customers, rewarding employment to employees, and solid returns to stockholders.
Our Strategy
Our strategy is to help our clients achieve “leap-scale” performance improvements our new methodologies, tools and technologies.
Chubb Commercial Insurance had 12 straight quarters of organic growth that exceeded 10% after conducting 2 AIM projects to increase productivity and growth. Seven of the 12 quarters exceeded 20%. During this same period the average growth rate for the commercial insurance industry was less than 6%.
What We Do
We give executives a 360 degree look at their business and the ability to analyze customer, product, process and resources together.
We show our clients all of the impacts their changes will have with forecast models and quantitative metrics.
Finally, we give our clients management tools to prepare, aling and synchronize their improvement and transformation programs across their organizations.
Performance problems are never isolated; they’re intertwined with other issues in other areas that must also be addressed.
Every change creates a number of “ripple effect” impacts. AIModels create scenarios that forecast what the ripple effects will be for contemplated changes.
Very large (“leap-scale”) performance improvements, such as tripling a unit’s organic revenue can only occur when a number of improvements are made simultaneously in multiple areas such as process and technology changes in conjunction with organizational changes, new product variations, and re-imaging the customer segments.
Large scale performance changes almost always fail unless everyone and everything that is impacted is prepared, aligned, and synchronized. AIM provides the information that is needed to precisely blueprint, from the customer segment level down to the activity level, what changes will occur, the preparation they require, and operational milestones for synchronizing all of the dependencies.
Who Engages Us
Where We’ve Worked
Many of our projects have been large scale, multinational projects where we simultaneously build AIModels across many countries in local languages while delivering mirror image AIModels in English for our client executives in the US and UK.
Some of our largest projects have been Citi Financial with 15,000 branches in the US and Canada, and AIG in over 40 countries in Europe, SE Asia, Middle East and Latin America. in Europe, SE Asia, Middle East, Africa, and Latin America.
What Our Clients' Success Looks Like
- Citibank Private Bank raised its minimum assets on deposit from $2MM to $10MM for its North American and European customers after seeing the cost of its customer segments in its customer and product AIModels. After this change the bank doubled its assets on deposit in 18 months and doubled it again in the next 36 months. Profits more than tripled. They became one of the world’s largest private banking organizations and they have remained in that top tier.
- AIG’s Global Claims Division conducted AIM projects to provide information for a Global Express Claims Program whose goal was to settle 50% of its claims within 24 hours of first notice. This program succeeded in reducing claims operations costs by 38% to 62%. The company’s hyper-fast settlement services became a unique strength and keystone of a new marketing identity that helped some countries achieve and sustain double digit sales increases.
What Our Clients Say About Us
“AIM lets us find the real reasons for how productivity can be truly improved, and costs can truly be reduced.”
“Because of AIM, we can now directly address changing the behaviors of Chubb and our agents to dramatically reduce Jim Romanelli, Regional Director, Chubb Insurance redundancy, which will have a quick and direct effect on our costs and productivity.”
How We Do It
We build Activity Information Models of our clients’ Customers, Products, Processes, and Resources. Our AIModels give our clients NEW information specifically designed for their problems and goals. We lead our clients in the analyses of their problems, conduct scenarios analysis (what-ifs) and help our clients prepare new solutions that can be quickly and successfully implemented. Every AIModel is delivered with Excel worksheets that make analyses and reporting easy for everyone.
This is our success formula:
R=id
Results = Information X Decisions
New Information x New Decisions = New Results
To achieve new results, new decisions must be made with new information. It must start with new information; old information produces the same old decisions that produced yesterday’s old results. Activity Information Models deliver new information our clients have never had about their problems and opportunities. Our analyses produces more and more and better solutions, with scenarios that include metrics and costs. Our clients make new decisions and achieve new results.
AIM – Activity Information Modeling is a unique and powerful management methodology that collects data from people as they work and builds database information models, with quantitative information about customers, products, processes, and resources: which we refer to as CP2R. Additionally each of these four primary fields have attribute data fields. Activity Information Models provide the time and cost of every datapoint. AIModels proof the general ledger and thus are used by accounting and finance to replace their old cost models.
A Comparison of Our Data Collection With Traditional Consultants
Traditional Consultants’ Approach To Data Collection
Traditional management consultants gather existing information from their clients, hoping they can find something new that the client couldn’t. This existing information is almost always qualitative and never 100% homogenous. Clients’ existing information rarely has time and cost associated with it. Existing information almost always fails to provide everything that is needed.
Traditional consultants frequently supplement this old information with a small set of current observations and interview information which is qualitative, not quantitative. Observations and interviews are also very laborious, expensive, and time consuming to the project.
Traditional consultants analyze descriptive data. It describes what happened and end results. It does not explain relationships and dependencies that predict what will happen if specific changes are made. Traditional consultants analyze their descriptive data and infer causes and relationships.
Our Approach To Data Collection
We create new information to achieve our clients’ new results goals. We design AIModels based on a client’s specific problems and goals…. the new results they want. We collect new quantitative and homogenous data from employees as they work.
Our technology captures thousands of data points per hour. We build AIModels with statistical confidence factors that exceed 98% and often exceed 99.5%. AIM data is never altered in any way and executives see a pure and accurate picture of their operations.
What Makes Us Better?
We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.
Our new information comes directly from employees as they work, without any interpretations or modifications, it is 100% homogenous. Other consultants gather information from observations, surveys and interviews. Their information is not homogenous and must be interpreted and modified to consolidate it.
Prescriptive data: provides information that indicates what should be done to solve problems and/or achieve specific goals. Examples of this are: 1) Poor Quality models that point to processes that have the highest errors and rework. 2) Force Five models that show when professional high skilled capacity is wasted on transactional work that should be done by job positions at much less cost. 3) AIM models that list transactional processes that can easily be automated. 4) AIM Customer models that show the cost of each customer segment and provide cost management options for those customer segments with the lowest profit margins.
Predictive analysis shows us the relationships and dependencies within the data. For instance: how costs and resource capacities are related to each product’s volumes and revenues.
We conduct and lead our clients through a wide array of analyses. Other management consultants are not able to conduct these analyses because they do not have quantitative models.
⦁ Descriptive analysis (findings with quantitative metrics)
⦁ Diagnostic analysis (explains why something happened)
⦁ Predictive analysis (documenting dependencies, trends and forecasts)
⦁ Exploratory analysis (“what if” analysis using scenarios)
⦁ Prescriptive analysis (blueprinting changes’ results in quantitative hours and cost calculations)
⦁ Metrics analysis (comparisons of management metrics and ratios, i.e. capacity consumed per 1K revenue)
⦁ Management analysis with decision tools (staffing management, cost management, customer and product cost and profitability, job position scope profiles, Extra/Re-work analysis, etc.).
Every consultant says they’re unique, and they’re usually right to some extent.
Our clients think we’re unique and list these reasons.
Our recommendations and change plans succeed at a far higher rate than traditional projects because of our highly collaborative approach. The managers and their staff’s won’t let their new ideas fail. Our clients consider this the most valuable strength we have.
AIM projects produce better results, faster, and more economically than traditional consulting projects. Our AIM tools and technologies give us unique strengths and benefits that exceed the project’s goals because we discover peripheral opportunities in addition to the main goals.
We give our clients management information that they have never had before, and never imagined was possible. They’re always thrilled with the new abilities this new information gives them.
AIM information is accessible to everyone, regardless of education or skill level. All levels of management are able to analyze the AIModels easily to contribute improvement ideas.
Our methodology and technology are infinitely scalable. Building CitiFinancial’s AIModels for over 9,000 branches in the US and Canada was only marginally more time consuming and costly than working with one branch. None of our clients have ever had to settle for a smaller, limited project scope because of resource constraints or costs.
About Us
Orient Point Consulting LLC was founded in New York in 1997 by Gary Meyer.
Orient Point is the name of the northeast point of Long Island, New York, USA where we were founded and this lighthouse stands.
An “orient point” is also a navigation term. It is the “you are here” location where navigators orient their map and plot their course.
Your orient point is critical because you can’t get “there” from here if you don’t know where “here” is.
AIModels give executives a 360 degree look at their business and the ability to analyze customer, product, process and resources together. This is important for the following reasons.
AIModels give executives a 360 degree look at their business and the ability to analyze customer, product, process and resources together. This is important for the following reasons.
Performance problems are never isolated; they’re intertwined with other issues in other areas that must also be addressed.