Orient Point Consulting LLC

RESULTS = INFORMATION x DECISIONS, NEW INFORMATION x NEW DECISIONS =, NEW RESULTS

Our Business, Mission & Strategy

Paper with charts and glass of water on background of working colleagues

Our Business

Our business is helping our clients achieve new results. We help them solve their most urgent problems and achieve their most valuable goals by using new information to make new decisions.

business teamwork - business men making a puzzle over a white background

Our Mission

Our mission is helping our clients build thriving organizations that provide high value products to customers, rewarding employment to employees, and solid returns to stockholders.

CCI Growth Rate 4.3

Our strategy

Our strategy is to help our clients achieve “leap-scale” performance improvements. Chubb Commercial Insurance had 12 straight quarters of organic growth, that exceeded 10% after conducting 2 AIM projects. Seven of the 12 quarters exceeded 20%. During this same period the average growth rate for the commercial insurance industry was less than 6%.

What We Do

We build Activity Information Models and help our clients use them to achieve new leap-scale performance results.

AIModels are new, powerful management information models that  achieve new performance results faster and more economically than traditional methods.

Activity Information Modeling is a comprehensive program of methodologies, technologies and tools that deliver quantitative models of large, complex operations. 

We’re experts in conducting consulting projects with multinational companies. We have deep, subject matter and management expertise in multinational  insurance and banking.

Our AIM projects have been successful in over 300 Banking, Insurance, and other complex service operations in over 50 countries.

Who Engages Us

Orient Point Clients

Where We’ve Worked

Many of our projects have been large scale, multinational projects where we simultaneously build AIModels across many countries in local languages while delivering mirror image AIModels in English for our client executives in the US and UK.

Some of our largest projects have been Citi Financial with 15,000 branches in the US and Canada, and AIG in over 40 countries in Europe, SE Asia, Middle East and Latin America. in Europe, SE Asia, Middle East, Africa, and Latin America.

What Our Clients' Success Looks Like

What Our Clients Say About Us

How We Do It

We build Activity Information Models of our clients’ Customers, Products, Processes, and Resources. Our AIModels give our clients NEW information specifically designed for their problems and goals. We lead our clients in the analyses of their problems, conduct scenarios analysis (what-ifs) and help our clients prepare new solutions that can be quickly and successfully implemented. Every AIModel is delivered with Excel worksheets that make analyses and reporting easy for everyone.

This is our success formula:

R=id

Results = Information X Decisions

New Information x New Decisions = New Results

To achieve new results, new decisions must be made with new information. It must start with new information; old information produces the same old decisions that produced yesterday’s old results. Activity Information Models deliver new information our clients have never had about their problems and opportunities. Our analyses produces more and more and better solutions, with scenarios that include metrics and costs. Our clients make new decisions and achieve new results.

AIM – Activity Information Modeling is a unique and powerful management methodology that collects data from people as they work and builds database information models, with quantitative information about customers, products, processes, and resources: which we refer to as CP2R. Additionally each of these four primary fields have attribute data fields. Activity Information Models provide the time and cost of every datapoint. AIModels proof the general ledger and thus are used by accounting and finance to replace their old cost models.

Gary Meyer invented Activity Information Modeling in 1997. Gary was a Senior Consultant with Chatham Consulting Group Inc during the 80’s where some of his clients were Citibank, American Express, Swiss Bank, Chase & AIG. Chatham was an operations consulting company worked with large financial service companies. After Chatham, Gary joined Johnson & Higgins, a global insurance broker where he created an operations management department. Marsh & McLennan merged with J&H and Gary continued as VP of Operations Management Services of Marsh until early 1997 when he left to start Orient Point Consulting LLC. Our clients re-engage us year after year to deliver AIModels throughout their organizations because they get better, faster results, and more economically than traditional improvement/transformation methods they have used in the past. On our twentieth anniversary, we were still engaged by two of our first three clients, Citibank and Chubb Insurance, and by two other companies with executives that had worked for Citi and Chubb who then engaged us at their new companies. AIModels are specifically designed to solve each client’s problems and achieve their goals. You’re probably familiar with data models. But data doesn’t tell you anything and it can’t be used for decision making. We build information models, not data models. AIModels provide the time and the cost of every field and variable and allow for an unlimited array of attributes.

AIModels give executives a 360 degree look at their business and the ability to analyze customer, product, process and resources together. This is important for the following reasons.

Performance problems are never isolated; they’re intertwined with other issues in other areas that must also be addressed.

Every change creates a number of “ripple effect” impacts. AIModels create scenarios that forecast what the ripple effects will be for contemplated changes.

Very large (“leap-scale”) performance improvements, such as tripling a unit’s organic revenue can only occur when a number of improvements are made simultaneously in multiple areas such as process and technology changes in conjunction with organizational changes, new product variations, and re-imaging the customer segments.

Large scale performance changes almost always fail unless everyone and everything that is impacted is prepared, aligned, and synchronized. AIM provides the information that is needed to precisely blueprint, from the customer segment level down to the activity level, what changes will occur, the preparation they require, and operational milestones for synchronizing all of the dependencies.

CP2R (CPR) is our acronym for Customers, Products, Processes, and Resources. This is the scope of a typical AIM project. This scope is far broader than traditional consultant’s scope. Tradiutional consultants select a single area such as process and only work on that. They don’t assemble information about anything beyond the small area they’re focused on. This results in recommendations that are not feasible because of unaccounted impediments and constraints in other areas. This small scope also produces small tangible benefits.

AIM projects have also been conducted in staff functions such as Accounting, IT, HR, etc. with much success. The scope of a staff AIM project modifies our usual CPR scope.

Customer AIModels:
Customer AIModels provide time and cost information about customers, customer segments, and customer activities,

The customer models are used to understand the customer segments, and often note those that have the lowest and highest ROI. It’s common for our clients to modify their target markets/customer segments, sometimes even eliminating a segment because they discover the low profits it produces.

Product AIModels:
The product models are used to compare all products to find those that produce the highest and lowest margins.

The AIM product model information makes it easy to see a complete 360 degree view of the cost and resource capacity requirements for the entire product portfolio in one simple report

Process AIModels:
The process models provide information about lost productivity, poor quality and retention areas. These are generally quick, simple fixes that only require simple operation changes.

Chubb Specialty, the specialty lines division of Chubb Insurance in Simsbury, Connecticut used their AIM process models to design a tri-track renewal process that produced a large, multi-year growth spurt, increased their productivity over 50%, and achieved record high customer retention rates.

Resource AIModels:
The resource models explain how every minute of the entire organization’s resource capacity is consumed by customer, products, and processes. This information is used to improve job positions, organization design, and resource performance.

A Comparison of Our Data Collection With Traditional Consultants

Concentric Circles B&W w Folder 990 1.1

Traditional Consultants’ Approach To Data Collection

Traditional management consultants gather existing information from their clients, hoping they can find something new that the client couldn’t. This existing information is almost always qualitative and never 100% homogenous. Clients’ existing information rarely has time and cost associated with it. Existing information almost always fails to provide everything that is needed.

Traditional consultants frequently supplement this old information with a small set of current observations and interview information which is qualitative, not quantitative. Observations and interviews are also very laborious, expensive, and time consuming to the project.

Traditional consultants analyze descriptive data. It describes what happened and end results. It does not explain relationships and dependencies that predict what will happen if specific changes are made. Traditional consultants analyze their descriptive data and infer causes and relationships.

Our Approach To Data Collection

We create new information to achieve our clients’ new results goals. We design AIModels based on a client’s specific problems and goals…. the new results they want. We collect new quantitative and homogenous data from employees as they work.

Our technology captures thousands of data points per hour. We build AIModels with statistical confidence factors that exceed 98% and often exceed 99.5%. AIM data is never altered in any way and executives see a pure and accurate picture of their operations.

 

What Makes Us Better?

We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.

Our new information comes directly from employees as they work, without any interpretations or modifications, it is 100% homogenous. Other consultants gather information from observations, surveys and interviews. Their information is not homogenous and must be interpreted and modified to consolidate it.

Our new information helps our clients discover new characteristics about their operations and make new decisions that achieve new results. Our competitors assemble old information that produces the same old decisions and results.
We conduct both predictive analysis and also prescriptive analysis. Predictive analyses describes trends, relationships, and dependencies within the data. It explains a lot about problems and opportunities, but it’s only useful if you’re going to do the similar things. It’s of little or no value for re-engineering and new creative ideas. AIM use predictive analyses to create solution scenarios that can be analyzed and compared.

Prescriptive data: provides information that indicates what should be done to solve problems and/or achieve specific goals. Examples of this are: 1) Poor Quality models that point to processes that have the highest errors and rework. 2) Force Five models that show when professional high skilled capacity is wasted on transactional work that should be done by job positions at much less cost. 3) AIM models that list transactional processes that can easily be automated. 4) AIM Customer models that show the cost of each customer segment and provide cost management options for those customer segments with the lowest profit margins.

Predictive analysis shows us the relationships and dependencies within the data. For instance: how costs and resource capacities are related to each product’s volumes and revenues.

Prescriptive analyses produce scenarios that can be analyzed and modified until the perfect combination of results and ROI, timing, and budget are aligned and synchronized. These scenarios include the impacts on customer, products, processes and resources
Our recommendations and implementation plans succeed at a +90% rate; they achieve all goals and expectations on time and within budget. Our AIM projects very frequently achieve results that far exceeds our clients initial goals. Other consultants’ success rate hovers around 65%, according to Project Management Institute. McKensey’s 2021 study said, “Our survey results indicate that companies’ transformation efforts remain stuck. The 30 percent success rate hasn’t budged after many years. (Losing From Day One: Why Even Successful Transformations Fall Short. December 7, 2021 McKinsey & Company)
One of the key contributing factors to our high success rate is our collaborative approach. From the first step of a project, and every step thereafter, we create ownership and responsibility for the results among the clients’ employees. We assign work tasks and we lead clients’ employees to discover the causes of their problems and the possible solutions. Upon implementation these vested employees won’t let “their” new ideas and plans fail.
Our projects’ results frequently exceed our clients’ initial goals because our clients discover new opportunities they didn’t know were possible. For instance, it’s common for a client to discover that a client segment is too expensive, or doesn’t fit, and they abandon that customer segment entirely.
Our clients continue to use their AIModels for years to analyze and solve new problems. They also ask us to help them with problems that were not originally targeted. Orient Point has always offered continuing AIModel analyses assistance at no charge to our clients.

We conduct and lead our clients through a wide array of analyses. Other management consultants are not able to conduct these analyses because they do not have quantitative models.

⦁ Descriptive analysis (findings with quantitative metrics)
⦁ Diagnostic analysis (explains why something happened)
⦁ Predictive analysis (documenting dependencies, trends and forecasts)
⦁ Exploratory analysis (“what if” analysis using scenarios)
⦁ Prescriptive analysis (blueprinting changes’ results in quantitative hours and cost calculations)
⦁ Metrics analysis (comparisons of management metrics and ratios, i.e. capacity consumed per 1K revenue)
⦁ Management analysis with decision tools (staffing management, cost management, customer and product cost and profitability, job position scope profiles, Extra/Re-work analysis, etc.).

Every consultant says they’re unique, and they’re usually right to some extent. 
Our clients think we’re unique and list these reasons.
  1. Our recommendations and change plans succeed at a far higher rate than traditional projects because of our highly collaborative approach. The managers and their staff’s won’t let their new ideas fail. Our clients consider this the most valuable strength we have.
  2. AIM projects produce better results, faster, and more economically than traditional consulting projects. Our AIM tools and technologies give us unique strengths and benefits that exceed the project’s goals because we discover peripheral opportunities in addition to the main goals.
  3. We give our clients management information that they have never had before, and never imagined was possible. They’re always thrilled with the new abilities this new information gives them.
  4. AIM information is accessible to everyone, regardless of education or skill level. All levels of management are able to analyze the AIModels easily to contribute improvement ideas.
  5. Our methodology and technology are infinitely scalable. Building CitiFinancial’s AIModels for over 9,000 branches in the US and Canada was only marginally more time consuming and costly than working with one branch. None of our clients have ever had to settle for a smaller, limited project scope because of resource constraints or costs.

About Us

Orient Point Consulting LLC was founded in New York in 1997 by Gary Meyer. 

Orient Point is the name of the northeast point of Long Island, New York, USA where we were founded and this lighthouse stands. 

An “orient point” is also a navigation term. It is the “you are here” location where navigators orient their map and plot their course.

Your orient point is critical because you can’t get “there” from here if you don’t know where “here” is.

Scroll to Top