Our Business, Mission & Strategy
Our Business
Our business is helping companies achieve new performance results by solving theiir most urgent problems and achieving their most valuable goals.
Our Mission
Our mission is helping our clients build thriving organizations that provide high value products to customers, rewarding employment to employees, and solid returns to stockholders.
Our Strategy
Our strategy is to help our clients achieve “leap-scale” performance improvements our new methodologies, tools and technologies.
Chubb Commercial Insurance had 12 straight quarters of organic growth that exceeded 10% after conducting 2 AIM projects to increase productivity and growth. Seven of the 12 quarters exceeded 20%. During this same period the average growth rate for the commercial insurance industry was less than 1.5 %.
What We Do
We help executives achieve new performance results… solve their most urgent problems and achieve their most valuable goals.
We give executives a 360 degree look at their business and together we analyze their customers, products, processes and resources.
We find and define their problems and opportunities with quantitative metrics. We show them scenarios of potential changes with revenue, cost and profit forecast models.
Finally, after our clients have their transformation plans and programs selected, we give them tools to prepare, align and synchronize their programs across their organizations.
Why Looking At Customers, Products, Processes & Resources Simultaneously Is Critical For Success
- Performance problems are never isolated; they’re intertwined with other issues in other areas that must also be addressed.
- Every change creates a number of “ripple effect” impacts. AIModels create scenarios that forecast what the ripple effects will be for contemplated changes.
- Very large (“leap-scale”) performance improvements, such as tripling a unit’s organic revenue can only occur when a number of improvements are made simultaneously in multiple areas such as process and technology changes in conjunction with organizational changes, new product variations, and re-imaging the customer segments.
- Large scale performance changes almost always fail unless everyone and everything that is impacted is prepared, aligned, and synchronized. AIM provides the information that is needed to precisely blueprint, from the customer segment level down to the activity level, what changes will occur, the preparation they require, and operational milestones for synchronizing all of the dependencies.-
Who Engages Us
Where We’ve Worked
Many of our projects have been large scale, multinational projects where we simultaneously build AIModels across many countries in local languages while delivering mirror image AIModels in English for our client executives in the US and UK.
Some of our largest projects have been Citi Financial with 1,500 branches in the US and Canada, and AIG in over 40 countries in Europe, SE Asia, Middle East and Latin America. in Europe, SE Asia, Middle East, Africa, and Latin America.
What Our Clients' Success Looks Like
- Citibank Private Bank raised its minimum assets on deposit from $2MM to $10MM for its North American and European customers after seeing the cost of its customer segments in its customer and product AIModels. After this change the bank doubled its assets on deposit in 18 months and doubled it again in the next 36 months. Profits more than tripled. They became one of the world’s largest private banking organizations and they have remained in that top tier.
- AIG’s Global Claims Division conducted AIM projects to provide information for a Global Express Claims Program whose goal was to settle 50% of its claims within 24 hours of first notice. This program succeeded in reducing claims operations costs by 38% to 62%. The company’s hyper-fast settlement services became a unique strength and keystone of a new marketing identity that helped some countries achieve and sustain double digit sales increases.
What Our Clients Say About Us
“Before, we had no way at all of knowing our costs for inquiries or claims for all of our different services, line of business, type of calls or by customer types. Now, because of AIM, we know our costs for those down to the cent and we know what we can do to reduce them.
Having the exact costs also means that we can align our pricing by customer and product segment - which we're doing now. Plus, by saving FTE expense on incoming calls, those resources are being used for outgoing calls to support the customer intimate/high value-added effort to create high customer loyalty.”
Having the exact costs also means that we can align our pricing by customer and product segment - which we're doing now. Plus, by saving FTE expense on incoming calls, those resources are being used for outgoing calls to support the customer intimate/high value-added effort to create high customer loyalty.”
“What’s really exciting is that for the first time we can get at productivity and find out what is actually helping with our customers (insurance brokers.) We found, just from the initial data, some things that had previously not been obvious to us, and that we could extrapolate out to address cost and productivity issues.”
“AIM lets us find the real reasons for how productivity can be truly improved, and costs can truly be reduced.”
“Because of AIM, we can now directly address changing the behaviors of Chubb and our agents to dramatically reduce Jim Romanelli, Regional Director, Chubb Insurance redundancy, which will have a quick and direct effect on our costs and productivity.”
“AIM lets us find the real reasons for how productivity can be truly improved, and costs can truly be reduced.”
“Because of AIM, we can now directly address changing the behaviors of Chubb and our agents to dramatically reduce Jim Romanelli, Regional Director, Chubb Insurance redundancy, which will have a quick and direct effect on our costs and productivity.”
“AIM tells us what we’re doing that’s not efficient and makes it possible for us to see, in time and cost, where problems or mistakes are occurring. It's a great tool to learn more about everything in your business environment in depth. We can track and trend quickly and make better, faster business decisions. By using AIM we have saved over $500,000 in our Call Center.”
"I've engaged Orient Point Consulting since 2001 at Chubb Insurance, then at XL and recently at CNA. I've always been able to solve my problems and achieve my goals by using their activity information models as my core information for analysis and planning".
"AIM is a unique and valuable tool for us. It delivers new information needed to make better decisions to achieve our goals."
How We Do It
We build Activity Information Models of our clients’ Customers, Products, Processes, and Resources. Our AIModels give our clients NEW information specifically designed for their problems and goals. We lead our clients in the analyses of their problems, conduct scenarios analysis (what-ifs) and help our clients prepare new solutions that can be quickly and successfully implemented. Every AIModel is delivered with Excel workbooks that make analyses and reporting easy for everyone.
This is our success formula:
R=id
Results = information X decision
New Information X New Decisions = New Results
NI X ND = NR
To achieve new results, new decisions must be made with new information. It must start with new information; old information produces the same old decisions that produced yesterday’s old results. Activity Information Models deliver new information our clients have never had about their problems and opportunities. Our analyses produces more and better solutions, with scenarios that include metrics and costs. Our clients make new decisions and achieve new results.
AIM – Activity Information Modeling is a unique and powerful management methodology that collects data from people as they work and builds database information models, with quantitative information about customers, products, processes, and resources: which we refer to as CP2R. Additionally each of these four primary fields have attribute data fields. Activity Information Models provide the time and cost of every datapoint. AIModels proof to the general ledger and thus are used by accounting and finance to replace their old cost models.
AIModels are specifically designed to solve each client’s problems and achieve their goals. You’re probably familiar with data models. But data doesn’t tell you anything and it can’t be used for decision making. We build information models, not data models. AIModels provide the time and the cost of every field and variable and allow for an unlimited array of attributes.
Gary Meyer served 5 years with the ASA (Army Security Agency), the field force for the NSA (National Security Agency), in South East Asia and Germany. He held top secret crypto, humint, special intelligence and code-word security clearances.
Upon leaving ASA, his first job interview was with Burger King Corporation who hired him that same day. At Burger King he invented a revenue-based man-power management method that improved profitability and customer service. It was adopted company wide and was immediately successful. It was soon adopted by other fast food companies and it has since become the standard staffing management method for the entire global fast food industry.
He later joined Chatham Consulting Group Inc, an operations consulting firm that worked with large financial service companies. Gary’s client assignments included Citibank, American Express, Swiss Bank & AIG.
After Chatham, Gary joined Johnson & Higgins, a global insurance broker where he formed an operations management and consulting department. Johnson & Higgins merged with Marsh & McLennan and he continued as VP of Operations Management Services until early 1997 when he left to start Orient Point Consulting LLC.
Gary invented Activity Information Modeling in 1997 when networking and database technologies developed to the point where they could support Gary’s vision for an activity-based data model of large companies extensive operations.
Orient Point’s first clients were Vytra HMO (Emblem Health), Chubb Insurance and Citibank. On their twentieth anniversary, they were still engaged by Citibank and Chubb Insurance.
It All Starts With The Data
Our Data Collection vs. Traditional Consultants' Approach
Traditional Consultants' Approach
Traditional management consultants gather existing information from their clients, hoping they can find something new that the client couldn’t. This existing information is almost always qualitative and never 100% homogenous. Clients’ existing information rarely has time and cost associated with it. Existing information almost always fails to provide everything that is needed.
Traditional consultants frequently supplement this old information with a small set of current observations and interview information which is qualitative, not quantitative. Observations and interviews are also very laborious, expensive, and time consuming to the project.
Traditional consultants collect descriptive data. It describes what happened and end results. It does not explain relationships and dependencies that predict what will happen if specific changes are made. Traditional consultants analyze their descriptive data and infer causes and relationships.
Our Approach
We create new information, that is specifically designed to solve our clients’ problems and achieve their goals.
We collect new, quantitative and homogenous data from employees as they work. Our technology and methodology captures thousands of data points per hour.
We build AIModels with statistical confidence factors that exceed 98% and often exceed 99.5%. AIM data is never altered in any way and executives see a complete and accurate picture of their operations.
We collect descriptive data, diagnostic data, predictive data and prescriptive data. We know what happens, why it happens, how it happens, alternative options.
What Makes Us Better
- We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.
- Our new information comes directly from employees as they work, without any interpretations or modifications. It is 100% homogenous. Other consultants gather information from observations, surveys and interviews. Their information is not homogenous and must be interpreted and modified to consolidate it.
- We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.
- We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.
- We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.
- We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.
- We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.
- We deliver quantitative information models with new information that are specifically designed for clients’ problems & goals. Our competitors assemble bits of qualitative information they gather from existing information sources that are not optimal for analyzing and solving the clients’ problems.
About Us
Orient Point Consulting LLC was founded in New York in 1997 by Gary Meyer.
Gary Meyer invented Activity Information Modeling in 1997.
Orient Point is the name of the northeast point of Long Island, New York, USA where we were founded and this lighthouse stands.
An “orient point” is also a navigation term. It is the “you are here” location where navigators orient their map and plot their course.
Your orient point is critical because you can’t get “there” from here if you don’t know where “here” is.
