Staffing Models & Workforce Management Programs
Staffing Models and Workforce Management Programs are the fundamental methods and tools that managers use to manage resource performance, cost and capacity.
We build and implement staffing models and workforce management programs for large companies with complex products and operations.
We create close collaborative working relationships with managers and executives from day one so their workforce management program is considered theirs, not ours. We build management programs in multiple languages for our global clients. Our staffing models and workforce management program projects are executed in 5 steps:
- New Information – We collect new data and build Activity Information Models for analyzing and blueprinting customers, products, processes and resources, CP2R.
Analyses – We analyze and evaluate organizational units and job positions with quantitative metrics.
Optimization – We make recommendations for modifications where necessary to optimize productivity and service quality while minimizing resource costs.
- Construction – We construct staffing models and workforce management tools for managing resources at the unit level and also at the strategic level.
- Implementation – We train managers and executives in the use of the new workforce management tools. We work with staff units like Finance, Accounting, and Human Resources to establish procedures that update the staffing model information, such as compensation increase. We lead the workforce management program’s implementation and monitor its utilization and success.
Balancing & Optimizing Resources With Workloads
We construct AIModels that are specifically designed to provide all of the input information that is needed to create staffing models and workforce management programs.
Staffing Models include these areas:
- Job position responsibility scope
- Job position skills
- Job position work standards, referred to as “reasonable expectancies”
- Job position authority & relationship definitions
- Workload measurements
- Workload forecasts
- Workforce capacity metrics that are supporting the workload levels
- Workforce management applications & tools
- Workforce performance & capacity reporting
The exhibits below are from our Staffing Model / Workforce Management Program App
The above exhibit is our Workforce Management app for multi department units.
The above exhibit is a department page in our Workforce Management app. It calculates current staffing requirements and 2 scenarios. The scenarios allow management to see what 2 different scenarios will look like, such as best case & worst case, or low growth vs high growth trends, etc.
The process metrics are exposed here to show how all the processes in a department are calculated and then summed to produce the total resource requirements.
The above chart exhibit is an AIModel exhibit that displays the basic required metrics and ratios that staffing models use in their calculation tables.
The above exhibit is an Annual Capacity Plan. It forecasts available resource capacity. This annual capacity plan is completed each year and update periodically.
The above exhibit is the dashboard selections for our Resource Capacity Manager, an app that calculates available skills-based resource capacity.
The above exhibit is the Resource Capacity Manager app’s skill gaps report.
Some telltale signs that your staffing models and workforce management programs are failing.
- Your resource productivity, output/input, revenue/resource expense, is lower than your competitors.
- Your resource cost as a percentage of total expenses are higher than the average for your industry.
- Your highest paid, non-management, employees resign and take positions with your competitors.
- Your customer retention rates are below your top competitors. (Customers buy for features and price, but they stay for service. Poor customer retention indicates poor service, usually caused by inadequate resource capacity.)
- Department managers argue with Finance for budgets to upstaff because there aren’t metrics-based staffing formulas that guide staffing budget decisions.
These symptoms indicate serious problems that are affecting your performance. Staffing models and workforce management programs are inexpensive and always have a high and immediate Return On Investment.
Let’s talk. Our contact information is in the page footer below.
