"Intellectuals solve problems, geniuses prevent them."
prevent these problems:
Low customer retention
Low new revenue growth
explain in detail how resource capacity and cost will be needed
in the future and how it will be managed to achieve a unit's goals for retention, new
business, and costs.
managers working with Human Resource managers prepare
staffing plans with staffing model tools and create three sections:
retention and hiring plan
skills training program
resource budget with full-time, part-time, and temp compensation and benefit
Reduce and optimize your staffing costs
Maximize enterprise productivity
Increase customer retention with improved service quality and innovation
all of your investment in staff's skills and capacity
Rationalize your organization with the right balance of generalists and
Data Collection, Calculation, and Management
require these components:
measurement, productivity, and production volume data
and future workload calculations
Management tools to 1) manage workloads and resources and 2) create
budgets and annual operational plans
We have unique
and powerful methods, tools, and technologies that we developed specifically for
complex service operations and we have deep industry expertise in global
insurance and banking. Since 1998 we have deliver staffing management programs
to over 200 companies in over 60 countries. Our clients re-engage us every 3 to
5 years to update their staffing plan metrics.
We invented AIM-Activity
Information ModelingTM, a powerful new approach and methodology that
quickly builds comprehensive and accurate Staffing Plans with powerful new work
measurement methodologies and technologies.
"AIM is a
unique and valuable tool for us. It delivers new information needed to make
better decisions and achieve our goals."
Larry Agoglia, Managing Director & COO Citigroup Private Bank
Powerful & Unique Staffing
Plans for Your Toughest Problems
Staffing Plans are
tabular charts, graphs, numerical reports, and databases
that are used to predict how time and staffing cost will be needed for future scenarios such as
changes to product volumes. These sets of charts
and graphs provide both a broad and in-depth picture of work activity time and
cost, but most importantly, causal metrics, explaining why they occur.
We deliver staffing plans that:
þ Provide workload measurements for
every activity, process, product, and customer segment.
þ Show you the time each job position
spends on every activity... and why.
þ Help you determine if you have the right balance of
generalists and specialists.
þ Allow you to predict your future
staffing needs by the hours of skills you will need.
Our staffing plans include
planning models so you can play "what if" and perfect your organization on paper
before you actually change anyone's job responsibilities.
Staffing Plans: An Essential Management Tool
Managing a staff, cannot be accomplished without
a staffing plan that is based on workload measurements and forecasts. Managers are expected to know how
their resource capacity is consumed by products and customers. They're also expected to understand why it is spent this way. Our
staffing plans relate activity time to the causes such as processes, products
and customer segments. They make managers smarter and more effective at solving
their problems and also predicting future problems so they can be avoided before
Staffing Plan Project with Activity Information Models
Staffing Plans we deliver to our clients include extensive charts and graphs
that show the amount of time spent on each activity, process, product, and
customer. Other data is often collected such as "re-work", the time spent
re-doing activities because the first transaction failed. We can include any
data dimension you can imagine in your Staffing Plans.
Project Phases & Deliverables
spans 4 to 8 weeks.
We work with you to design the staffing plans you want and need. This
usually requires three meetings.
Data Collection: Our
systems collect data from your staff. The data collection spans 3 to 5 weeks
based on the nature of the work. This builds your workload database.
Measurements & Staffing Plan
Preparation: We prepare your final staffing plans as
Microsoft Excel reports and files. Preparation usually requires 2 to 7 days.
We review each chart and graph with you to make sure you understand its information and how to
best use it to improve your performance.
Planning & Predictive Staffing Models
The last files you receive
are specially designed to help you analyze how changes to such things as
processes and product features will change your workloads. You
simply enter changes to product volume, process productivity rates, job design,
etc. and the worksheets
predict the staffing requirements for that scenario.
We'd like to make you a genius. You and your managers will routinely play the
best "what if" you have ever imagined and you'll
predict and prevent
costly problems before they occur.
Project Value, Savings
Our client's always discover
new ways to reduce staffing costs with our Staffing Plan projects. They are also able to precisely realign parts of their
organization for their strategic goals by changing the mix of specialists and generalists assigned to their processes, products, and customer segments.
This optimized mix of specialists and generalists reduces costs, improves productivity and quality. Our clients tell us they always recover a
multiple of a project's cost within 3 months and realize permanent
cost and performance improvements thereafter.
Call us today at (631)
949-2300 to learn more
Learn more with a demonstration