Orient Point Consulting LLC
...new results tools
Quality Management Center
We deliver Cost of Poor Quality models that quickly solve your toughest cost and quality problems.
Your operations are an intricate assembly of computer systems, specialized jobs, and complex processes. Your employees work across multiple product lines and customer groups. To remain competitive you've had to customize products and customer segments into many versions with customized processes. In this hyper-complex environment it seems impossible to determine the true and total cost of quality, reduce poor quality costs, and increase customer retention with service quality improvements and innovations.
Though your customized processes have achieved customer satisfaction and retention they have also caused you to lose control of your production and service costs.
We've developed a
modeling methodology called AIM-Activity Information
Modeling® that captures
and models your poor quality costs. Our COQ models help you easily understand
all of your poor quality costs in every area of your organization and most importantly, their root-causes so you can quickly solve them. Over 400 organizations are
using Activity Information Models today to solve their toughest quality
problems and stay ahead of new problems by predicting them before they
Traditional customer satisfaction surveys and metrics are of value only for measuring satisfaction and loyalty. They are not capable of improving quality because they only produce anecdotal and inconclusive data. Surveys lack actionable information because they only tell you how customers feel about a few specific questions. They don't tell you why, or how your problems occur, or give you data to find rework, mistakes, and complaints across all product and customer segments. Most critically, satisfaction metrics do not provide models to predict the future. Without predictive quality tools, managers will struggle with persistent quality problems.
Reducing poor quality costs requires new information that will enable new decisions. AIM-Activity Information Models® deliver the most powerful poor quality cost analysis and decision tools that exist today.
Our COPQ Models tell you what is happening, when it happens, why it happens, where it happens, how much time it takes, who does it, who it affects, what it costs... and much more.
If your company uses Six Sigma, our models will speed
you through the DMAIC cycle with unprecedented results and success. If
you have been delaying a Six Sigma program because of the prohibitive
cost, AIM's benefits exceed Six Sigma implementations at only a small
fraction of the cost of a Six Sigma program. Unlike Six Sigma, AIM makes
all levels of managers smarter and permanently self-sufficient in
predicting future problems and benefits in quality improvements as well
as productivity and competitive innovations.
and what they cost.
Prove the value of your Six Sigma effort with precisely calculated cost savings.