Our Business, Mission & Strategy
Our Business
Our business is helping companies achieve new performance results by solving theiir most urgent problems and achieving their most valuable goals.
Our Mission
Our mission is helping our clients build thriving organizations that provide high value products to customers, rewarding employment to employees, and solid returns to stockholders.
Our Strategy
Our strategy is to help our clients achieve “leap-scale” performance improvements our new methodologies, tools and technologies.
Chubb Commercial Insurance had 12 straight quarters of organic growth that exceeded 10% after conducting 2 AIM projects to increase productivity and growth. Seven of the 12 quarters exceeded 20%. During this same period the average growth rate for the commercial insurance industry was less than 6%.
What We Do
We give executives a 360 degree look at their business and the ability to analyze customer, product, process and resources together.
We show our clients all of the impacts their changes will have with forecast models and quantitative metrics.
Finally, we give our clients management tools to prepare, align and synchronize their improvement and transformation programs across their organizations.
Why Looking At Customers, Products, Processes & Resources Simultaneously Is Critical For Success
Performance problems are never isolated; they’re intertwined with other issues in other areas that must also be addressed.
Every change creates a number of collateral “ripple effect” impacts. AIModels create scenarios that forecast what the collateral effects will be for contemplated changes.
Very large (“leap-scale”) performance improvements, such as tripling a unit’s organic revenue can only occur when a number of improvements are made simultaneously in multiple areas such as process and technology changes in conjunction with organizational changes, new product variations, and re-imaging the customer segments.
Large scale performance changes almost always fail unless everyone and everything that is impacted is prepared, aligned, and synchronized. AIM provides the information that is needed to precisely blueprint, from the customer segment level down to the activity level, what changes will occur, the preparation they require, and operational milestones for synchronizing all of the dependencies.
Who Engages Us
Where We’ve Worked
Many of our projects have been large scale, multinational projects where we simultaneously build AIModels across many countries in local languages while delivering mirror image AIModels in English for our client executives in the US and UK.
Some of our largest projects have been Citi Financial with 1,500 branches in the US and Canada, and AIG in over 40 countries in Europe, SE Asia, Middle East and Latin America. in Europe, SE Asia, Middle East, Africa, and Latin America.
What Our Clients' Success Looks Like
- Citibank Private Bank raised its minimum assets on deposit from $2MM to $10MM for its North American and European customers after seeing the cost of its customer segments in its customer and product AIModels. After this change the bank doubled its assets on deposit in 18 months and doubled it again in the next 36 months. Profits more than tripled. They became one of the world’s largest private banking organizations and they have remained in that top tier.
- AIG’s Global Claims Division conducted AIM projects to provide information for a Global Express Claims Program whose goal was to settle 50% of its claims within 24 hours of first notice. This program succeeded in reducing claims operations costs by 38% to 62%. The company’s hyper-fast settlement services became a unique strength and keystone of a new marketing identity that helped some countries achieve and sustain double digit sales increases.
What Our Clients Say About Us
“Before, we had no way at all of knowing our costs for inquiries or claims for all of our different services, line of business, type of calls or by customer types. Now, because of AIM, we know our costs for those down to the cent and we know what we can do to reduce them.
Having the exact costs also means that we can align our pricing by customer and product segment - which we're doing now. Plus, by saving FTE expense on incoming calls, those resources are being used for outgoing calls to support the customer intimate/high value-added effort to create high customer loyalty.”
Having the exact costs also means that we can align our pricing by customer and product segment - which we're doing now. Plus, by saving FTE expense on incoming calls, those resources are being used for outgoing calls to support the customer intimate/high value-added effort to create high customer loyalty.”
“What’s really exciting is that for the first time we can get at productivity and find out what is actually helping with our customers (insurance brokers.) We found, just from the initial data, some things that had previously not been obvious to us, and that we could extrapolate out to address cost and productivity issues.”
“AIM lets us find the real reasons for how productivity can be truly improved, and costs can truly be reduced.”
“Because of AIM, we can now directly address changing the behaviors of Chubb and our agents to dramatically reduce Jim Romanelli, Regional Director, Chubb Insurance redundancy, which will have a quick and direct effect on our costs and productivity.”
“AIM lets us find the real reasons for how productivity can be truly improved, and costs can truly be reduced.”
“Because of AIM, we can now directly address changing the behaviors of Chubb and our agents to dramatically reduce Jim Romanelli, Regional Director, Chubb Insurance redundancy, which will have a quick and direct effect on our costs and productivity.”
“AIM tells us what we’re doing that’s not efficient and makes it possible for us to see, in time and cost, where problems or mistakes are occurring. It's a great tool to learn more about everything in your business environment in depth. We can track and trend quickly and make better, faster business decisions. By using AIM we have saved over $500,000 in our Call Center.”
"I've engaged Orient Point Consulting since 2001 at Chubb Insurance, then at XL and recently at CNA. I've always been able to solve my problems and achieve my goals by using their activity information models as my core information for analysis and planning".
"AIM is a unique and valuable tool for us. It delivers new information needed to make better decisions to achieve our goals."
How We Do It
We build Activity Information Models of our clients’ Customers, Products, Processes, and Resources. Our AIModels give our clients NEW information specifically designed for their problems and goals. We lead our clients in the analyses of their problems, conduct scenarios analysis (what-ifs) and help our clients prepare new solutions that can be quickly and successfully implemented. Every AIModel is delivered with Excel worksheets that make analyses and reporting easy for everyone.
This is our success formula:
R=id
Results = Information X Decisions
New Information x New Decisions = New Results
To achieve new results, new decisions must be made with new information. It must start with new information; old information produces the same old decisions that produced yesterday’s old results. Activity Information Models deliver new information our clients have never had about their problems and opportunities. Our analyses produces more and more and better solutions, with scenarios that include metrics and costs. Our clients make new decisions and achieve new results.
AIM – Activity Information Modeling is a unique and powerful management methodology that collects data from people as they work and builds database information models, with quantitative information about customers, products, processes, and resources: which we refer to as CP2R. Additionally each of these four primary fields have attribute data fields. Activity Information Models provide the time and cost of every datapoint. AIModels proof the general ledger and thus are used by accounting and finance to replace their old cost models.
Gary Meyer invented Activity Information Modeling in 1997. Gary was a Senior Consultant with Chatham Consulting Group Inc during the 80’s where some of his clients were Citibank, American Express, Swiss Bank, Chase & AIG. Chatham was an operations consulting company worked with large financial service companies. After Chatham, Gary joined Johnson & Higgins, a global insurance broker where he created an operations management department. Marsh & McLennan merged with J&H and Gary continued as VP of Operations Management Services of Marsh until early 1997 when he left to start Orient Point Consulting LLC.
Our clients re-engage us year after year to deliver AIModels throughout their organizations because they get better, faster results, and more economically than traditional improvement/transformation methods they have used in the past. On our twentieth anniversary, we were still engaged by two of our first three clients, Citibank and Chubb Insurance, and by two other companies with executives that had worked for Citi and Chubb who then engaged us at their new companies.
AIModels are specifically designed to solve each client’s problems and achieve their goals. You’re probably familiar with data models. But data doesn’t tell you anything and it can’t be used for decision making. We build information models, not data models. AIModels provide the time and the cost of every field and variable and allow for an unlimited array of attributes.
A Comparison of Our Data Collection With Traditional Consultants
Traditional Consultants’Data Collection
Traditional management consultants gather existing information from their clients, hoping they can find something new that the client couldn’t. This existing information is almost always qualitative and never 100% homogenous. Clients’ existing information rarely has time and cost associated with it. Existing information almost always fails to provide everything that is needed.
Traditional consultants frequently supplement this old information with a small set of current observations and interview information which is qualitative, not quantitative. Observations and interviews are also very laborious, expensive, and time consuming to the project.
Traditional consultants analyze descriptive data. It describes what happened and end results. It does not explain relationships and dependencies that predict what will happen if specific changes are made. Traditional consultants analyze their descriptive data and infer causes and relationships.
Our Data Collection
We create new information to achieve our clients’ new results goals. We design AIModels based on a client’s specific problems and goals…. the new results they want. We collect new quantitative and homogenous data from employees as they work.
Our technology captures thousands of data points per hour. We build AIModels with statistical confidence factors that exceed 98% and often exceed 99.5%. AIM data is never altered in any way and executives see a pure and accurate picture of their operations.
What Makes Us Better
- Our recommendations and implementation plans success rate is over 90%. Tthey achieve all goals on time and within budget and meet our exceed clients’ expectations. Other consultants’ success rate hovers around 65%, according to Project Management Institute. McKensey’s 2021 study said, “Our survey results indicate that companies’ transformation efforts remain stuck. The 30 percent success rate hasn’t budged after many years. (Losing From Day One: Why Even Successful Transformations Fall Short. December 7, 2021 McKinsey & Company)
- One of the key contributing factors to our high success rate is our collaborative approach. From the first step of a project, and every step thereafter, we create ownership and responsibility for the results among the clients’ employees. We assign work tasks and we lead clients’ employees to discover the causes of their problems and the possible solutions. Upon implementation these vested employees won’t let “their” new ideas and plans fail.
- Our projects’ results frequently exceed our clients’ initial goals because our clients discover new opportunities they didn’t know were possible. For instance, it’s common for a client to abandon a customer segment when they discover that it performs poorly and will never perform as well as other segments.
- Our clients continue to use their AIModels for years to analyze and solve new problems. They also ask us to help them with problems that were not originally targeted. Orient Point has always offered continuing AIModel analyses assistance at no charge to our clients.
About Us
Orient Point Consulting LLC was founded in New York in 1997 by Gary Meyer.
Gary Meyer invented Activity Information Modeling in 1997 & 1998.
Orient Point is the name of the northeast point of Long Island, New York, USA where we were founded and this lighthouse stands.
An “orient point” is also a navigation term. It is the “you are here” location where navigators orient their map and plot their course.
Your orient point is critical because you can’t get “there” from here if you don’t know where “here” is.
